Elevate your career as a Guest Services Manager at a luxury vacation property in Whistler. This role emphasizes exceptional guest experiences and effective team leadership for customer service professionals.
We are seeking a hands-on Guest Services Manager dedicated to leading a dynamic team in providing stellar service. You will manage concierge operations, team development, and ensure smooth guest interactions. This is a full-time role with flexible schedule, competitive salary, and growth opportunities.
Key Responsibilities:
• Lead and develop the Guest Services team continuously
• Manage daily tasks, schedules, and after-hours needs
• Oversee entire guest journey from inquiry to feedback
• Drive conversions from inquiries to bookings
• Address guest concerns and handle service recovery
Requirements:
• Previous leadership in hospitality or guest services
• Excellent communication and organization skills
• Strong attention to detail under pressure
• Proficient in Excel and data management
• At least one year living or working in Whistler
Drive exceptional customer experiences while enjoying the unique lifestyle Whistler offers.
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📌 Luxury Guest Services Manager in Whistler
🏢 go2HR
📍 Whistler