Elevate your career as the Senior Manager of Customer Account Management at Swapcard, focusing on strategic growth across global portfolios. Drive engagement and deliver +20% growth through innovative strategies.

In this senior leadership role, you will oversee a team of Customer Account Managers across North America and EMEA. Your mission includes redefining growth strategies for a robust portfolio of 500+ events, ensuring renewals while fostering upsell opportunities. With your hands-on coaching and robust analytical skills, you will shape the sales process while safeguarding established client relationships.

Key Responsibilities:



• Lead and expand the Customer Account Manager team • Develop account-based growth strategies for major clients • Coach and support the team during live customer calls • Monitor and analyze KPIs to drive performance • Align efforts with Marketing and other departments

Requirements: • 7 to 10+ years in account management roles • Proven track record in leading distributed teams • Strong data management and analytical skills • Experience with account-based strategies • Excellent communication skills in English

Utilize your leadership and strategic skills to drive impactful growth at Swapcard. #J-18808-Ljbffr

📌 Senior Manager Customer Account Growth (Montreal)
🏢 Swapcard
📍 Montreal