Teleperformance is seeking a Business Analyst to optimize call center operations in Toronto. You will analyze data, identify improvement opportunities, and collaborate with cross-functional teams to implement solutions that boost efficiency and customer satisfaction.
The role emphasizes data-driven decision-making, reporting, and liaison with IT to enhance systems and processes. Solid Excel/SQL and BI tooling proficiency is required.
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📌 Remote & Onsite Business Analyst—Call Center Optimization (Toronto)
🏢 Teleperformance
📍 Toronto
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