Elevate your career at DXC as a Senior Major Incident Management Analyst in Quebec. This pivotal role involves leading major incidents to resolution with a focus on service restoration and continuous improvement.
As a key player in the Global Command Center team, you will spearhead major incidents, engage technical teams, and enhance processes to ensure effective service management. A minimum of five years in a similar role is required, along with solid ITIL proficiency and experience in regulated environments.
Key Responsibilities:
• Acknowledge escalated incident tickets from the Command Center team
• Gather information from users regarding reported issues
• Confirm major incident classifications with stakeholders




• Initiate and lead major incident bridge calls
• Provide timely updates to leadership during incidents
Requirements:
• Minimum five years of experience in a similar role
• Strong understanding of ITIL ITSM processes
• Proficient with ITSM tools and technical analysis
• Ability to thrive in stressful situations
• Availability for varying shifts
This role demands your expertise in service management and incident resolution for the critical operations at DXC.
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📌 Senior Major Incident Management Analyst (Quebec City)
🏢 1102 CSC Canada
📍 Quebec City