Join CAA Club Group as a Road Service Advisor in a work-from-home role focused on member safety and support. Engage with Members through calls and texts, resolving inquiries with empathy.

In this position, you will handle Member requests in a call center workplace, providing first call resolutions while balancing urgency and care. Successful candidates will demonstrate excellent communication skills and navigate multiple systems comfortably.

The position requires flexibility for afternoon and overnight shifts, along with availability on weekends and holidays.

Key Responsibilities:
Respond to Member inquiries via calls and texts
Achieve first call resolution for concerns
Provide exceptional, Member-focused customer service
Manage escalations and problem-solving effectively
Assist with job-related duties as needed

Requirements:
Post-secondary education completion
Minimum 2 years customer service experience
Excellent communication skills, both written and verbal
Proficiency in multitasking efficiently
Familiarity with Ontario/Manitoba road systems

Support Members by addressing their needs swiftly and thoughtfully in a vital role at CAA Club Group.
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📌 Work From Home Road Service Advisor Edmonton
🏢 CAA South Central Ontario
📍 Edmonton