Position: Hotel Front Desk Attendant
Employment Type: Full time
Location: Hamilton ON

About the Position

We are seeking a friendly, professional, and customer-focused Hotel Front Desk Attendant to join our team. The ideal candidate will provide excellent guest service, handle check-ins and check-outs efficiently, and help ensure that every guest enjoys a comfortable and pleasant stay.

Key Responsibilities
Welcome guests warmly and provide skilled customer service.
Process guest check-ins and check-outs accurately.
Manage reservations, room assignments, cancellations, and guest inquiries.
Answer phone calls, respond to emails, and provide information about hotel services.
Handle guest complaints and resolve issues promptly and courteously.
Process payments, maintain accurate records, and balance transactions as required.
Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.




Maintain a clean, organized, and professional front desk area.
Follow hotel policies, safety procedures, and security guidelines.

Qualifications and Requirements
High school diploma or equivalent preferred.
Previous hotel or customer service experience is an advantage.
Excellent communication and interpersonal skills.
Basic computer skills and the ability to learn hotel reservation systems.
Strong organizational skills and attention to detail.
Qualified appearance, positive attitude, and a welcoming personality.
Ability to work independently and as part of a team.
Flexibility to work weekends, holidays, and morning, evening, or overnight shifts as needed.

Work Location: In person

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