Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a solid leader with a love for chocolate and customer service, we’d love to meet you!

The role's purpose :

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You'll Do:

Leadership and Teamwork:

- Assist with manager on duty responsibilities, holding a key and opening and closing the store.

- Support team members to achieve daily sales targets and deliver exceptional customer experiences.

- Participate in training and onboarding new team members.

- Assist with visual merchandising and execution of in-store activations.

Customer Service:

- Welcome customers to the store, answer questions, and provide personalized assistance on product features.

- Handle returns and resolves customer concerns in a professional and timely manner.





- Act as a brand ambassador by sharing Lindt’s values and product excellence.

- Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

- Ensure compliance with visual merchandising standards and inventory control procedures.

- Support inventory duties, including stock replenishment and receiving.

- Assist with coordinating corporate gifting orders.

Cash Handling:

- Assist with cash handling duties.

Qualifications:

- Proven experience in a retail sales or customer-facing role.

- Strong customer service skills with the ability to drive sales.

- Experience with POS systems and cash handling.

- Familiarity with inventory control and visual standards

- Confident communication and interpersonal skills.

- Ability to prioritize tasks and perform under pressure

- Friendly and energetic personality with a customer-first mindset.

- Comfortable with flexible availability, including weekends and holidays.

- High school diploma or equivalent.

- A passion for chocolate!

We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

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📌 Key Holder - Banff
🏢 Lindt-sprunglicanada
📍 Banff