Role: QE with CC Tools & Amazon Connect
Work Model: Hybrid.
Work Location: Toronto, ON
Salary Range: $110,000 – $120,000

Contact Center Automation Engineer

Key Skills & Responsibilities:
Solid expertise in Quality Engineering (QE) and testing for Contact Center platforms.
Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer, or similar.
Experience with test automation across UI and APIs using Selenium, Postman, Karate, or similar tools.
Experience with Agent Desktop automation and testing.
Strong knowledge of Core Java.
Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.
Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse, and similar development/testing tools.
Experience working in a structured, scaled Agile workplace.
Strong knowledge of AWS and Amazon Connect is a plus.
French-speaking candidates with robust testing capabilities are preferred.
Strong troubleshooting, analytical, communication, and collaboration skills.

📌 Qe With Cc Tools & Amazon Connect French Toronto
🏢 STAFFMAX
📍 Toronto