The Foreign Currency Cashier is responsible for processing foreign currency exchange transactions accurately and efficiently while delivering exceptional customer service. This role requires solid attention to detail, compliance with regulatory requirements, and the ability to handle large cash volumes in a fast-paced financial services environment.
Key Responsibilities
Buy and sell foreign currencies in accordance with company rates and policies
Accurately calculate and process currency exchange transactions
Verify customer identification and complete required AML/KYC documentation
Detect counterfeit currency and suspicious transactions
Balance cash drawer and reconcile transactions at the beginning and end of each shift
Maintain proper records of all transactions in the POS system
Ensure compliance with FINTRAC and internal compliance policies
Provide excellent customer service and answer client inquiries regarding exchange rates and services
Promote additional services (e.g., wire transfers, drafts, remittance services, etc.)
Maintain branch cleanliness and professional presentation standards
Report discrepancies or suspicious activity to the Branch Manager immediately
Qualifications
High school diploma or equivalent (post-secondary education in finance or business is an asset)
Previous cash handling or retail banking experience preferred
Experience in currency exchange, financial services, or banking is an asset
Strong mathematical skills and accuracy in calculations
Familiarity with AML/KYC regulations (preferred)
Excellent communication and interpersonal skills
Ability to work flexible hours, including weekends
Required Skills
Strong attention to detail
High level of integrity and trustworthiness
Ability to work under pressure
Basic computer proficiency (POS systems, Microsoft Office)
Solid problem-solving skills
Ability to detect counterfeit bills
Work Environment
Retail branch setting
High-volume cash handling
Rapid-paced customer service environment
Job Types: Full-time, Permanent
Pay: $19.00-$20.00 per hour
Application question(s):
Do you have experience working for a currency exchange business?