Are you a tech-savvy individual with a passion fordelivering exceptional customer service? Join our dynamic Residential Client Services team as an AssociateTechnical Account Manager (ATAM) and be part of the forefront of innovation inthe real estate industry! Asan ATAM, your main role will be to provide top-notch customer support, focusingon troubleshooting and resolving software issues over phone and email acrossYardi's diverse suite of products. You will have the prospect to work withcutting-edge software solutions, gaining valuable expertise and becoming asubject matter expert in the field. Your contribution will go beyond justsupport - you will actively collaborate with our team to drive continuousimprovements and advancements in our products, ensuring our clients receivenothing but the best and stay ahead in a competitive market.

*Located in downtown Toronto*

*** This position requires flexibility for travel during thesecond week of employment for training purposes. Training may be conductedlocally or at an alternate location based on business needs. Candidates shouldbe prepared and available to travel as required during this time. ***

What You’ll Do:

- Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.
- Assist clients with product configuration, deployment, andbest practice adoption to ensure successful implementation.
- Troubleshoot and resolve common software application issueswhile communicating product features effectively.
- Build strong client relationships and continually developdeep expertise in Yardi products and solutions.





Who You Are:

- Bachelor’s Degree in Business, Finance, Math, orComputer/Engineering Sciences; or an equivalent combination of education andexperience
- Ability to learn new concepts and Yardi programs
- Strong written and oral communication skills
- Good interpersonal skills
- Client-centered commitment and focus
- Critical thinking and problem-solving skills
- Ability to meet critical deadlines and prioritize multipletasks in a fast-paced environment
- Collegial, team-oriented disposition with the desire andability to establish cooperative working relationships with all levels ofemployees and clients
- Proficiency with Microsoft 365 desktop applications

Ideal to have:

- Experience professionally serving customers in a technicalsupport, sales, or retail service role
- Understanding of the property management or relevant Yardisupported industry and industry best practices
- Working knowledge of accounting practices
- Basic competence in one or more of the following areas:Microsoft operating and network system operation, relational databases, andSQL/Oracle language





Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products. We offer a dynamic workenvironment, comprehensive training programs, and abundant opportunities forcareer growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth.

- 100% paid employee medical premiums
- company profit-sharingplan
- flexible work arrangements

If you are looking for a rewarding career that combinestechnical prowess and outstanding customer service, this is the opportunityyou've been waiting for. Join us and be part of a team that empowers clientsworldwide with innovative solutions and exceptional service!

Annual Salary Range: $69,600 - $73,100 CAD

Yardi is an equal opportunity employer that is committed toinclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at anystage of the recruitment process.

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This posting is for an existing vacancy.

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📌 Associate Technical Account Manager (Toronto)
🏢 Yardi Systems
📍 Toronto