Job Description – Inside Sales Agent

Role Summary
The Inside Sales Agent is responsible for managing inbound and outbound leads, qualifying prospects, and scheduling consultations for the Business Brokers. The role is primarily focused on warm lead engagement (approximately 80%) and follows a structured, process-driven approach. This is not a hard-selling position; it is centered on information gathering, client education, and facilitating the next step in the brokerage process.

The position requires consistent follow-up, detailed CRM documentation, and disciplined execution of daily outreach activities. Each lead is managed as an individual pipeline, with the goal of converting opportunities into qualified appointments.

Key Responsibilities

● Conduct high-volume outbound calls and email outreach to prospective clients (majority warm leads, some cold leads).

● Qualify leads by assessing client needs, business context, and readiness to buy or sell.

● Provide a transparent overview of company services and value proposition.

● Book qualified consultations for Business Brokers using scheduling tools (e.g., Calendly).

● Maintain accurate and detailed records of all interactions within the CRM (Pipedrive).





● Execute consistent follow-up across multiple touchpoints to advance leads through the pipeline.

● Collaborate with internal teams to support lead flow and conversion improvements.

● Meet or exceed established KPIs, including call volume, qualified leads, and appointments set.

● Maintain strict adherence to daily schedules and activity targets.

Key Requirements

● Experience in inside sales, lead generation, or appointment setting.

● Solid communication and listening skills with a consultative approach.

● Ability to manage high call volumes while maintaining quality interactions.

● High level of organization and attention to detail in CRM management.

● Comfortable working within a KPI-driven workplace.

● Self-motivated with the ability to work independently and follow structured processes.

Performance Focus

● Volume and consistency of outreach activity

● Quality of lead qualification

● Number of qualified appointments booked

● Accuracy and completeness of CRM data

● Contribution to overall deal pipeline

Pay: $22.00-$24.00 per hour

Work Location: In person

📌 Inside Sales Agent Mississauga
🏢 A R Business Brokers
📍 Mississauga