We have an exciting opening for an IT Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment for retail customers.

Responsibilities

• Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.
• Provide preventative maintenance services to existing equipment to maintain functionality.
• Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre,
  
  
  
  etc).
• Prepare field reports and work orders for completed service calls.
• Interact and communicate technical issues and solutions to end-users and customers.
• Provide excellent customer service.

Qualifications

• 2+ years of on-site/field experience providing IT support to retail, commercial or corporate clients/customers.
• Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling.
• Strong time management and prioritization skills.
• Excellent communication and customer service skills.
• Experience troubleshooting point of sales systems, an asset.
• Must possess a valid driver’s license and be able to produce a explicit abstract.
• Able and willing to work revolving day/night/weekends shifts and occasional standby service.
• Able to lift up to 50lb, climb ladders, and be comfortable working at heights.

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