Enhance your IT career as a Weekend Service Desk Analyst with Yardstick Technologies. Embrace the chance to provide first-level support, troubleshoot incidents, and engage directly with clients for effective problem resolution. As a key member of the Service Team, you will work Saturdays and Sundays from home, and in office in Edmonton Monday and Tuesday. This position requires 2 years of PC support experience and strong customer service skills.

Your role encompasses managing ticket queues, troubleshooting various devices, and resolving user requests for optimal service delivery. Key Responsibilities:
Provide 1st level IT support to customers remotely and onsite
Maintain desktops, peripherals, and network hardware




Prioritize and manage end-user incidents and service requests
Log all incidents and requests; escalate issues as necessary
Participate in on-call work schedule outside normal hours Requirements:
2 years of PC hardware/software support experience
1 year in networking, servers, or telecom support
Solid communication and team collaboration skills
A+ and ITIL certifications preferred
Ability to lift heavy IT equipment up to 50 lbs. Bring your expertise in IT support and customer service to Yardstick Technologies and make a significant impact.

📌 Weekend Service Desk Analyst At Yardstick Technologies Edmonton
🏢 YARDSTICK TECHNOLOGIES
📍 Edmonton