Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Relocation costs covered by employer
Willing to relocate
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
1 to 2 people
Credentials
Certificates, licences, memberships, and courses
Associate Computing Skilled (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification
Experience and specialization
Computer and technology knowledge
Android
Security software
.NET
MS Windows
Additional information
Security and safety
Bondable
Criminal record check
Transportation/travel information
Travel expenses paid by employer
Work conditions and physical capabilities
Quick-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Personal suitability
Accurate
Client focus
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Time management
Honesty
Benefits
Financial perks
Gasoline paid
Other benefits
Free parking available
📌 User Support Technician Hinton
🏢 Tech-Eyes This link will open in a new window
📍 Hinton
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