Enhance the customer experience with Henry Schein One as a Software Support Specialist. Focus on complex application support in a hybrid mode with one office day weekly.

This role is pivotal in the Academic Support team, requiring a background in client-facing software support. You will serve as the first point of contact, handling intake, triage, and resolution of software issues. Essential skills include troubleshooting and a customer-first mindset to ensure a quality support experience.

Key Responsibilities:
Act as primary contact for support requests via various channels
Log, categorize, and prioritize support tickets
Assess issues for resolution or escalation
Manage your case queue efficiently
Document troubleshooting steps and resolutions

Requirements:
Minimum 3 years in a client-facing software support role
Knowledge of SQL and enterprise database platforms preferred
Exceptional verbal and written communication skills
Strong problem-solving and critical thinking abilities
Adaptability in a rapid-paced setting

Deliver expert application support, troubleshoot issues, and enhance user satisfaction at Henry Schein One.

📌 Hybrid Software Support Specialist At Henry Schein One Surrey
🏢 Henry Schein One UK
📍 Surrey