Lead a energetic team in operational excellence at BMO as the Manager of Operations Support. Guarantee exceptional service delivery in Private Banking through effective leadership and strategic coordination.

In this pivotal role, you will oversee a Support Qualified team dedicated to providing high-quality operational assistance to Private Banking clients. With 5 to 7 years of relevant experience in banking or financial services, you will empower teams by addressing skill gaps, promoting inclusion, and enhancing knowledge sharing.

Additionally, you’ll manage complex escalations, ensuring practices align with Bank policies and regulatory standards.

Key Responsibilities:
Lead daily operations and support team performance
Identify and resolve workflow gaps and capacity concerns




Ensure adherence to Bank policies and operational quality
Act as escalation point for complex client issues
Develop training programs for staff onboarding and development

Requirements:
5 to 7 years in banking or financial services
Proven leadership and coaching experience
Solid operational risk management skills
Ability to manage competing priorities effectively
Experience in regulatory compliance and change management

Elevate operational performance and client engagement by applying your leadership and management skills at BMO.
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📌 Operations Support Manager At Bmo Toronto (Canada)
🏢 BMO U.S.
📍 Canada