Elevate your customer service career with a growing e-commerce fitness retailer as a Customer Support Specialist. Provide exceptional support through phone, email, and chat to enhance the customer experience.

The role focuses on ensuring customer inquiries are efficiently handled while adhering to company policies. You'll respond to customer communications via Gorgias and phone, investigate order statuses, and offer product information. As a vital part of the support team, your ability to deliver positive interactions will be key to success in this role.

Key Responsibilities:
Respond to customer inquiries via Gorgias and chat
Handle inbound phone calls with friendly skilled service
Investigate and escalate order issues as necessary




Provide product specifications, warranty, and availability
Assist with changes and cancellations to optimize order processing

Requirements:
High school diploma or equivalent required
1 year of customer service experience
Exceptional written and verbal communication skills
Proficiency in Google Workspace and help desk apps
General knowledge of fitness equipment and industry

Become a pivotal part of an productive customer service team in the energetic e-commerce fitness industry.
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📌 Customer Support Specialist In E Commerce Vaughan (Canada)
🏢 Kim Cosic Consulting
📍 Canada