Join a customer-focused team as a Support Specialist helping with Help Desk tickets. This role combines problem-solving skills with customer service, engaging with clients via phone and email.

The Support

Specialist serves as the initial contact for technical assistance, managing remote troubleshooting and responses to service issues.

Your role requires proficiency in installing and configuring hardware, managing Active Directory, and updating documentation. This role is ideal for someone who enjoys engaging with customers and supporting team initiatives. Key Responsibilities:
Serve as the first point of contact for technical support
Perform remote troubleshooting using diagnostic techniques
Install and configure hardware and software
Manage Active Directory and Microsoft 365 environments
Respond to service requests in a timely manner Requirements:
Degree in computer science or IT preferred
1 year experience in an IT Helpdesk workplace
2 years in a customer service role
Solid communication and organization skills
Basic knowledge of Active Directory environments Provide high-quality support and engage with customers effectively in this rewarding Support Specialist role.

📌 Technical Support Specialist In Help Desk Montreal (Canada)
🏢 Eye T Consulting
📍 Canada