Take your technical skills to the next level as a Technical Support Analyst at ICES. Engage with users by resolving IT inquiries and enhancing service delivery in this energetic role. As a Technical Support Analyst, you will provide first-level support, manage service requests, and ensure effective IT service operations.

This role emphasizes robust problem-solving skills and user satisfaction, requiring collaboration with the Technology team to improve service quality. You will also document all interactions, perform access management, and lead training initiatives for current staff members. Key Responsibilities:
Deliver first-level support via multiple channels
Manage user access and security compliance
Document all service interactions accurately
Conduct incident trend analysis for improvements
Optimize automation workflows using PowerShell Requirements:
College Diploma in Information Technology or equivalent
2 years of technical support experience
Proficiency with Windows/Mac OS systems
Familiarity with IT Service Management tools
Knowledge of ITIL concepts Utilize your technical support expertise and drive user satisfaction while shaping IT operations at ICES.

📌 Technical Support Analyst At Ices Toronto
🏢 ICES: Data, Discovery, Better Health
📍 Toronto