This is a hybrid role (4 days in the office /1 day remote).

About Your Team: As a member of the Client Technical Assistance Team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client-reported issues related to our platforms.

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities
Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms - Desktop applications (Windows, macOS, and Linux) - Mobile applications (Android and iOS) - Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues Requirements:




Bachelor’s degree, preferred if in a technical field.
1+ years in a client-facing support role
1+ years of experience working with Windows and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team workplace
Experience working with support ticketing systems
Adaptable to a constantly changing technical setting
Initiative, a desire to learn recent skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
Experience with financial products and services is a plus.
Excellent command of written and spoken English & French a must Company Benefits & Perks Interactive Brokers offers a competitive remuneration package including:
Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan We thank all applicants. However, only those selected for an interview will be contacted.

📌 Technical Assistance Associate I Vancouver (Canada)
🏢 Colonial Group
📍 Canada