Elevate your expertise as a Major Incident Management Analyst with DXC in Quebec, Canada. This role demands strong incident resolution skills and a commitment to process improvement.
In this key position, you will lead Major Incident Management while ensuring effective resolutions and process optimizations. Successful candidates will have a track record of collaborating with technical teams, managing escalations, and communicating effectively about incidents. Your efforts will contribute to reducing service disruptions and meeting critical KPI targets.
Key Responsibilities:
• Lead major incident bridge calls and coordination efforts
• Communicate updates to the GCC leadership regularly
• Document incident timelines in ITSM and Teams Group chat




• Manage escalated incident tickets and classification
• Recommend process improvements and maintain governance documentation
Requirements:
• Minimum five years in a similar role
• ITIL Foundation certification is required
• Solid understanding of infrastructure technologies
• Effective communication and organizational skills
• Flexibility to work in stressful situations
Develop your career and manage critical incidents effectively with DXC's commitment to excellence.
#J-18808-Ljbffr

📌 Major Incident Management Analyst at DXC (Quebec City)
🏢 1102 CSC Canada
📍 Quebec City