Lead operational excellence and transformation initiatives at Capital One in Toronto. This role champions a hybrid ecosystem, driving process improvement and leveraging analytics for strategic decisions. As the Servicing Delivery Lead, you will direct a diverse operational workplace involving Quality Management, Outsourced Services, and Customer Operations.

You will oversee cross-functional initiatives, manage vendor ecosystems, and ensure operational rigor. The position demands expertise in data analysis, team leadership, and a commitment to continuous improvement. Key Responsibilities:
Direct the hybrid operational infrastructure enhancing customer services
Lead, mentor, and develop high-performing teams
Ensure strict adherence to process controls and risk mitigation




Oversee quality assurance utilizing KPI frameworks and data analytics
Modernize workflows by integrating AI and automation techniques Requirements:
5+ years in management consulting or operational transformation
Expertise in cross-functional strategic initiatives and stakeholder management
3+ years in team leadership and talent development
1+ year utilizing data analytics tools like SQL or Power BI
Experience in digital enablement and workflow automation Drive strategic operational changes while leading a diverse team at Capital One Canada.

📌 Servicing Delivery Lead At Capital One Toronto (Canada)
🏢 Capitalone
📍 Canada