Drive operational excellence with GitLab as a Senior Renewals Operations Manager. Your expertise in renewal processes will ensure efficiency and measurable outcomes in a fully remote setting. In this senior individual contributor role, you will partner closely with the Director of CX Operations.

Your focus includes enhancing the renewal operating model, improving retention reporting, and partnering with cross-functional teams for system improvements. This position emphasizes robust analytical skills and a hands-on approach to data management and operational efficiency. Key Responsibilities:
Own the end-to-end renewal operating model
Develop effective operating cadences for renewals
Define retention reporting with cross-functional partners
Partner to improve CRM and data management processes
Simplify renewal workflows through automation Requirements:
Experience in Renewals or Revenue Operations
Solid analytical and problem-solving skills
Proficiency in Excel and data modeling
Familiarity with Salesforce and CRM systems
Ability to collaborate cross-functionally and influence outcomes Become an instrumental part of GitLab's renewal processes, enhancing operational workflow and efficiency.

📌 Senior Renewals Operations Manager At Gitlab Calgary
🏢 GitLab
📍 Calgary