Join Bell’s Customer Experience team as a Senior Technical Advisor specializing in ServiceNow. Spearhead creative solutions and enhance customer journeys in a hybrid work setting. In this pivotal role, you will provide technical leadership across Bell’s ServiceNow ecosystem, guiding platform governance and engineering quality.

Candidates need extensive experience in ServiceNow and advisory work. Your insights will shape integrations, optimize customer-centric processes, and uphold our commitment to customer-first services. Key Responsibilities:
Provide technical guidance from design to implementation
Lead architecture reviews for major solutions
Coach teams on ServiceNow engineering patterns
Ensure designs align with security and data governance
Manage dependencies and technical complexities Requirements:
Bachelor's degree or equivalent experience
5+ years in ServiceNow or enterprise platforms
Advanced knowledge of ServiceNow ecosystem
Robust administration and integration experience
Practical understanding of CMDB and APIs Leverage your expertise in ServiceNow to transform customer experiences at Bell, where innovation meets community.

📌 Senior Technical Advisor At Bell Toronto
🏢 Bell
📍 Toronto