JOB DESCRIPTION

Revised: September 2025

DEPARTMENT: Food & Beverage

POSITION TITLE: Supervisor

The role of Food and Beverage Supervisor at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment for all staff. You are responsible for guaranteeing exceptional customer service and encouraging a strong work ethic. As a supervisor you are charged with ensuring all staff performs to the best of their abilities and that our high level of standards are always upheld.

RESPONSIBILITIES

• Assisting in the training of new staff.


• Oversee all FOH operations (restaurant and banquet).


• Serving members and their guests.


• Finding appropriate replacement staff when staff members call in sick or in case of emergency.


• Assigning dining rooms and sections appropriately.


• Follow function notices and ensure proper set-up of banquet rooms.


• Monitor staff performance, do staff evaluations, communicate with staff areas in need of improvement.


• Maintain health and safety standards.


• Attend Supervisor meetings.


• Assisting with inquiries or complaints.






• Have adequate working knowledge of Jonas POS system and navigating menu screens. Have thorough knowledge of menu items, preparation time and techniques.


• Correct daily chits – make sure signatures and account #’s are correct, items charged correctly.


• Ensure a cleanly working environment by assigning duties as see fit.


• Greet and seat members and their guests.


• Ensure that all members are enjoying their meals and that their visit is pleasurable. Provide feedback on service to staff. Maintain quality.


• Ensure servers are providing proper service of food and beverage in a friendly manner. Encourage a positive attitude among staff.


• Observe all dining areas and be aware how service is progressing. Ensure all rooms are running smoothly and adjust sections if necessary.


• Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a exact, polite and effective manner.


• Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.


• Assist in other departments of clubhouse as needed. Other duties as assigned.