TekStaff's Client has a current vacancy for a "Research Analyst"

Key Accountabilities:
Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience.
Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics
Partner with cross functional partners to define business needs, shape the appropriate research approach, and provide insights that inform decision-making
Collaborate with Global Brand and Customer Insights to design end-to-end research projects
Supports change management initiatives as recent operational processes and strategies are introduced
Supports the development of monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points.
Investigates discrepancies, reconciles source data, and monitors reporting suite to ensure reasonability
Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.
Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.
Promote continuous improvement, encouraging innovation,



best practice sharing, and lessons learned to drive organizational excellence and create value.
Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

Must have skills:
8+ years of relevant experience Market research, or insights roles
Passion for client-first thinking and client centric design
Self-starter with solid quantitative judgment and analytical skills
High level of proficiency managing large data sets
Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint
Experience with statistical analysis tools (i.e. SPSS, Q)
Proven ability to interpret data, spot patterns, anomalies, and prospects
Previous experience presenting to senior executives and creating supporting materials

Nice to have:
Able to manage multiple stakeholders and form cross-functional partnerships
Able to manage multiple time-sensitive projects simultaneously

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

📌 Research Analyst Toronto (Canada)
🏢 Tekstaff IT Solutions
📍 Canada