Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow.

Working full-time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues. Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Solid attention to detail and a structured approach are fundamental in supporting our teaching teams effectively.

Key Responsibilities:
• Manage weekday support requests efficiently
• Provide clear assistance to users




• Resolve common issues following established guidelines
• Ensure smooth communication for ticket handoffs
• Identify and escalate broader issues when necessary

Requirements:
• Experience in customer service or similar areas
• Clear communication is crucial
• Detail-oriented troubleshooting mindset
• Proficient in utilizing tools like HubSpot
• Interest in STEM education or similar fields

Contribute to the educational experience across North America by supporting Stemble's teams effectively.
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📌 Educational Support Operations Specialist Role (Prince Edward Island)
🏢 Stemble Learning
📍 Prince Edward Island