Support AutoCanada team as a Remote IT Service Desk Analyst in Winnipeg, MB. You'll be the first point of contact for IT assistance, providing essential support and troubleshooting services. In this full time position, you will engage with team members, logging incidents, responding to queries, and managing onboarding tasks.

Your responsibilities will include troubleshooting, dispatching tickets, and documenting solutions. This role offers a unique opportunity to grow in a agile environment while enhancing your IT support skills. Key Responsibilities:
Act as first contact for IT-related issues
Log incidents and create detailed tickets
Perform basic troubleshooting and password resets
Assist with employee onboarding and offboarding
Document resolutions and maintain the knowledge base Requirements:
Solid interpersonal and customer service skills
Effective time management and reliability
Basic skills in Windows and MS Office
Familiarity with ServiceNow software is a plus
Knowledge of ITIL service delivery framework is an asset Bring your IT support expertise to AutoCanada and enhance our team's productivity and service quality.

📌 Remote It Service Desk Analyst Winnipeg Edmonton (Canada)
🏢 AutoCanada
📍 Canada