Join Manitoulin Transport as a Remote Bilingual Customer Service Representative and assist customers with inquiries via phone, email, and chat. Bring your bilingual skills to enhance client satisfaction and ensure seamless operations.

As a member of the Customer Service Team, you will respond to various customer inquiries while coordinating schedules and ensuring service delivery. This remote role focuses on assisting clients from your home, adhering to a Monday to Friday schedule from 10:30 AM to 7:00 PM EST. You will be instrumental in problem-solving and collaborating with different departments to meet customer expectations.

Key Responsibilities
Assist customers with inquiries via phone/email/chat
Schedule and confirm customer pick-ups
Follow up on interline requested pick-ups
Coordinate with other departments/terminals
Provide support to the sales team

Requirements:
Fluency in both English and French
Robust skilled writing and phone skills
Proven problem-solving abilities
Ability to work individually and as part of a team
Excellent communication skills

Utilize your bilingual skills and grow your career while delivering outstanding customer service at Manitoulin Transport.

📌 Remote Bilingual Customer Service Representative Gore Bay
🏢 Manitoulin Group of Companies
📍 Gore Bay