Elevate your career with Ndustrial as a Technical Support Engineer. Provide vital troubleshooting for energy management software and ColdOS Sense hardware in a hybrid work setting.
The Technical Support Engineer at Ndustrial plays a crucial role in customer interactions, addressing inquiries through diverse channels such as phone, email, and chat. With a focus on resolving technical challenges in energy management systems, this position calls for strong problem-solving skills and technical know-how. You will engage with engineering and product teams to ensure prompt resolutions, making a direct impact on user experience and satisfaction.
Key Responsibilities:
• Respond to customer inquiries via multiple communication channels
• Manage and document support tickets and diagnostics




• Troubleshoot energy and temperature intelligence software issues
• Train customers on software product usage
• Collaborate with internal teams for issue resolution
Requirements:
• Bachelor’s degree in Computer Science or Engineering
• Minimum 3 years technical support experience
• Knowledge of LoRaWAN or similar protocols
• Strong understanding of networking fundamentals
• Excellent communication skills for technical guidance
Utilize your technical skills to support Ndustrial's mission of driving sustainable energy use in the cold chain.
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📌 Technical Support Engineer at Ndustrial (Raleigh)
🏢 Ndustrial
📍 Raleigh