Elevate your customer relations skills as a Full-Time Appointment Coordinator with OpenRoad Lexus Richmond. This role focuses on scheduling service appointments and ensuring customer satisfaction through proactive communication.
OpenRoad Lexus Richmond seeks a dedicated Call Center Agent to manage appointment cycles. With a strong emphasis on organization and interpersonal skills, you will handle calls to confirm, schedule, and follow up on appointments. This position plays a crucial role in maintaining customer engagement and addressing feedback to improve service quality.
Key Responsibilities:
• Handle customer calls regarding service appointment scheduling
• Confirm unconfirmed appointments several days prior




• Notify customers of outstanding recalls and book necessary appointments
• Offer alternative dates/times for booking current appointments
• Conduct follow-ups with customers post-service
Requirements:
• 2 years of experience in customer relations
• Knowledge of automotive equipment parts
• Strong organizational skills and attention to detail
• Good computer skills with appointment systems
• Effective communication ability with customers and staff
Embrace the chance to enhance your skills and positively impact customer experiences at OpenRoad.
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📌 Full-Time Appointment Coordinator at OpenRoad (Richmond)
🏢 OpenRoad Auto Group
📍 Richmond