Shape customer experiences at Procurify as a Technical Support Specialist. Drive innovations in problem-solving and system optimization while providing expert support in a remote-first setting. As a Level 2 Technical Support Advocate, you'll function as a key architect for customer solutions.

Your background in technical SaaS support, combined with skills in automation and integrations, will help tackle complex issues that hinder user experiences. Collaborate with engineering teams to address customer pain points and utilize AI tools to optimize workflows. Key Responsibilities:
Manage and resolve technical customer inquiries via email and chat
Document bugs and contribute to product improvement discussions




Create and maintain internal help documentation and FAQs
Automate workflows using AI tools for enhanced efficiency
Lead technical setups, user role definitions, and integrations Requirements:
2+ years in a technical, SaaS customer support role
Familiarity with Zendesk or similar ticketing platforms
Knowledge of QuickBooks Online and Microsoft ERPs
Expertise in API and SSO configurations
Passion for AI-driven support and documentation Utilize your technical problem-solving expertise to enhance customer experiences at Procurify.

📌 Procurify Technical Support Specialist Ottawa
🏢 Procurify
📍 Ottawa