ServiceNow Developer

Our financial services client is seeking a

ServiceNow Developer to develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations! Initial 12-month contract, strong chance of extension to a total term of 3 years. Remote. 7.5 hours per day, Monday to Friday. Selected candidate must be eligible to apply for, or currently hold, a valid Government of Canada Reliability Status Certificate. Responsibilities

Develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations across the Bank's ServiceNow platform, including ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, AI Control Tower, Service Portal, and custom enterprise applications, ensuring solutions meet business, technical, security, and performance requirements Collaborate with stakeholders to gather requirements, assess solution options, and translate business needs into epics, user stories, technical designs, and development tasks Design, configure, develop, test, and implement ServiceNow solutions using platform best practices, scalable configurations, and maintainable design patterns Develop and maintain ServiceNow components, including forms, tables, catalog items, record producers, workflows, Flow Designer solutions, business rules, client scripts, notifications, ACLs, portals, dashboards, and reports Design, develop and support integrations between ServiceNow and internal or third-party systems using approved integration patterns, APIs, and data exchange mechanisms Troubleshoot and resolve platform issues, defects, incidents, and enhancement requests, performing root cause analysis where required Produce and maintain technical documentation and traceability records, ensuring requirements, development activities, testing results, deployments, and operational support activities are appropriately documented Execute unit testing, support system and user acceptance testing, maintain test evidence,



and remediate defects Support releases and deployments, including change records, implementation plans, validation activities, rollback procedures, and knowledge transfer Support releases, deployments, Agile delivery activities, and project governance processes while providing regular updates and collaborating with project teams, business stakeholders, vendors, and support teams University degree or college diploma in computer science, information technology, business administration, engineering, or a related field A minimum of five years of recent demonstrated experience as a

ServiceNow Developer , supporting the design, development, implementation, enhancement, integration, and maintenance of ServiceNow solutions A minimum of three years of recent demonstrated experience implementing and supporting ServiceNow product lines such as

ITSM, ITOM, CMDB,

SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, and custom enterprise applications within large, complex organizations Demonstrated experience developing, configuring, and supporting ServiceNow components, including workflows, service catalogs, portals, scripting, reporting, integrations, and platform automation capabilities Demonstrated experience troubleshooting and resolving ServiceNow platform issues, defects, and incidents, while collaborating effectively with technical and business stakeholders in an enterprise setting Demonstrated experience documenting requirements, technical designs, configuration changes, testing and deployment activities, and facilitating technical discussions to support solution design and implementation decisions Technical Skills

Demonstrated knowledge of ITIL practices, Agile delivery methodologies, and ServiceNow platform governance, including development standards, release management practices, and maintainability considerations Nice-to-Have Skills

Demonstrated experience implementing, configuring, or supporting AI and automation capabilities within ServiceNow, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, or similar technologies

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