Elevate your career with Ooma as a Customer Support Analyst in a dynamic role featuring Tier 1 technical assistance. This position operates on a Wednesday to Sunday schedule.

This role requires you to be the initial contact for Ooma Enterprise, where you will handle troubleshooting tasks and facilitate customer support requests. A robust technical interest, exceptional interpersonal skills, and the ability to solve problems creatively will make you an excellent fit. This position calls for someone who thrives in a quick-paced setting and enjoys helping others achieve their goals.

Key Responsibilities
Diagnose and resolve Tier 1 technical issues
Assist users in designing call flows for optimal performance
Provide educational support on Ooma's products
Proactively manage escalation processes
Ensure prompt follow-up for client inquiries

Requirements:
Fluency in French or Québécois required
Experience in customer success or technical support
Understanding of networking principles beneficial
Strong organizational and analytical skills
Preferred post-secondary education

Support Ooma in delivering exceptional service as a Customer Support Analyst and contribute to client success.

📌 Ooma Customer Support Analyst Vancouver
🏢 Ooma
📍 Vancouver