Elevate customer service as a Customer Support Agent, providing travel assistance through effective problem-solving and empathy. Join our team to ensure passengers enjoy a seamless travel experience.

In this permanent, Canada-based position, you will support travelers facing inquiries and issues during their journeys. Key skills include outstanding communication, a proactive attitude, and the ability to resolve concerns efficiently. Your contributions will embody our “Flying Refined” service philosophy while enhancing our customers' experiences with professional interactions.

Key Responsibilities:
• Provide exceptional service focused on first-call resolution
• Assist with product inquiries and VIPorter loyalty program
• Promote the use of digital self-service tools




• Process bookings, modifications, and cancellations accurately
• Support travel agency inquiries and reservations

Requirements:
• High school diploma or equivalent is required
• Proficient in English; French bilingualism preferred
• Must work flexible shifts between 5:00 a.m. and 02:30 a.m. EST
• Ability to handle challenging conversations with professionalism
• Robust problem-solving skills and a dedicated workspace

Deliver outstanding service and support travelers as a Customer Support Agent.
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📌 Customer Support Agent for Travelers (Quebec City)
🏢 OSI Systems
📍 Quebec City