Enthuse customers and provide best experience through best in class hardware, software and technical support services
Canada – Vancouver, BC
IT
Full-time

Your skills
2 years of experience in IT (or equivalent)
Strong troubleshooting skills across hardware, software, and basic networking.
Valuable knowledge of Windows, macOS, Office 365, ITSM, and other apps and work tools.
Experience providing VIP/White glove support.
Hands-on experience supporting printers, peripherals, and end-user hardware.
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Candidates must be legally authorized to work in Canada on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.
This role is an Hourly Non-Exempt position with a targeted salary range of $24 – $26 CAD, based on experience and skillsets.

Your tasks

Hemmersbach is seeking an experienced Workplace Support Technician to provide onsite IT support for end users, devices, and workplace technology. You will resolve incidents and service requests, perform IMACD activities, support hardware break-fix, asset management, and deliver excellent customer service, including VIP support when required.





Key Responsibilities:
Troubleshoot desktops, laptops, printers, mobile devices, and peripherals
Perform device deployments, imaging, installations, moves, and decommissions
Manage assets, inventory, and ServiceNow updates
Support meeting rooms and collaboration technologies
Coordinate repairs with OEM and third-party vendors
Maintain SLA compliance and accurate ticket documentation

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Outstanding Place To Work® Certified™ in multiple countries worldwide.

As The Social

Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your perks
International job opportunities
Health/ Medical insurance
Life insurance
Disability Insurance
Dental insurance
Internal career development program

📌 It Onsite Technician Vancouver
🏢 Hemmersbach GmbH u0026
📍 Vancouver