Shape AI solutions for enhanced customer experiences at Genesys. As a Principal AI Solutions Architect, you will lead technical architectures for complex conversational and generative AI projects.

This pivotal role requires extensive experience in designing customer-focused AI solutions. You will spearhead initiatives while applying agile methodologies and best practices in technical delivery. Collaborate with cross-functional teams to ensure excellence in both architecture and execution of Genesys’ AI-driven solutions.

Key Responsibilities:
• Lead delivery of complex IVR, AI, and virtual agent solutions
• Design scalable architectures through customer workshops
• Develop IVR applications, NLU bots, and routing solutions




• Drive integration with Google Dialogflow and Amazon Lex
• Optimize speech experiences and ensure performance enhancement

Requirements:
• 10+ years in AI, IVR, or routing architecture
• 6+ years with Google Dialogflow or Amazon Lex
• Strong background in architecture and software development
• Previous customer-facing technical consulting experience
• Proven ability to evaluate complex technical challenges

Influence the future of customer engagement by bringing cutting-edge AI solutions to life at Genesys.
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📌 Principal AI Solutions Architect at Genesys (Quebec City)
🏢 Genesys
📍 Quebec City