About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Job Summary
The Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.

What You’ll Do

Respond to dealer inquiries via phone, email, and other communication channels

Troubleshoot and resolve issues in a timely and professional manner

Research problems and determine the best possible solutions

Use critical thinking and problem-solving skills to handle a variety of situations

Follow up on dealer requests to ensure resolution and satisfaction

Manage escalations with professionalism and a focus on positive outcomes

Build and maintain robust, constructive relationships with dealers

Communicate any recurring issues or concerns to leadership





Mentor team members to support overall team success and service quality

Participate in training sessions to maintain and improve skills

Support additional projects and tasks as assigned

What You’ll Need

1–2+ years of customer service experience

Strong communication skills (written and verbal)

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Strong problem-solving and critical thinking abilities

Ability to work independently and within a team environment

Detail-oriented with strong organizational skills

Ability to work effectively under pressure

Bachelor’s degree or equivalent experience preferred

What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a Snapshot Of What We Offer

Competitive compensation and opportunities to share in our success

Comprehensive health benefit plans to support you and your wellbeing

401(k) retirement plan with company contribution

Inclusive parental leave designed to support all parents and caregivers

Wellbeing and lifestyle perks to support personal growth, connection, and balance

Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

#J-18808-Ljbffr

📌 Dealer Care Representative (Alberta)
🏢 Becklar
📍 Alberta