JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary
The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, qualified, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace workplace.

Job Responsibilities

Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations

Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner

Maintains visible engagement and becomes well known in the workplace, schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs

Effectively pairs services to guests' needs

Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and upcoming events





Builds connections and networks throughout the hospitality industry

Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services

Works across teams to proactively communicate and prepare for all arrivals, anticipates and addresses concerns, and ensures operations without incident

Demonstrates confidence, professionalism, responsiveness, and exceptional customer service skills

Assists with support for meetings, reception, personal support and mail room where applicable

Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities

Provide support for other duties and projects as business needs require

Support mail services where applicable

Implements and monitors standards of service to meet and exceed expectations

Qualifications

Minimum 2-3 years previous customer service, hospitality related experience

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Working knowledge in a range of information technology tools and platforms

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

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📌 Lobby Ambassador (Ontario)
🏢 JLL
📍 Ontario