As part of the company Media Credit & Collections team, the Collections Specialist manages an assigned portfolio of accounts receivable to ensure timely collection of outstanding balances. The role collaborates with customers, Sales, Billing, and Accounts Receivable teams to resolve payment issues, reconcile accounts, and support departmental cash collection and DSO objectives.
Location: Toronto ON - Fully onsite role.
Advantages
Payrate: $33.66/h
Global opportunities for professional growth and development
Onsite position
Location: Toronto ON
Responsibilities
Collections & Portfolio Management
Manage an assigned portfolio of customer accounts.
Perform regular follow-ups on outstanding balances via phone calls and written correspondence.
Forecast monthly cash collections and support departmental collection and DSO targets.
Monitor delinquent accounts and recommend appropriate collection strategies.
Escalate collection issues as required.
Maintain accurate documentation of collection activities and customer commitments.
Account Reconciliation & Customer Service
Investigate and resolve billing disputes and payment discrepancies.
Reconcile customer accounts and identify outstanding issues.
Work collaboratively with Sales, Billing, and Accounts Receivable teams to resolve payment delays.
Respond to internal and external customer inquiries in a professional and timely manner.
Distribute statements of account and payment reminders.
Reporting & Administration
Prepare collection reports and portfolio updates.
Maintain accurate account notes and customer records.
Assist with month-end activities related to collections.
Support special collection projects and process improvement initiatives.
Qualifications
Minimum 2 years of experience in collections, accounts receivable, or customer account management.
Postsecondary education in Business, Finance, Accounting, or a related field (preferred).
Strong negotiation, conflict resolution, verbal, and written communication skills.
Strong attention to detail, organizational skills, and ability to work independently while managing multiple priorities.
Intermediate Excel skills and proficiency with Microsoft Office applications.
Experience in media, advertising, or a high-volume accounts receivable setting is considered an asset.
Key Competencies
Relationship building
Negotiation and persuasion
Customer service focus
Problem solving
Time management
Results orientation
Attention to detail
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to
[email protected] to ensure their ability to fully participate in the interview process.
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