Elevate customer interactions in the automotive sector with Aquent as an Automotive Retail Experience Strategist. This key role focuses on optimizing both in-store and online experiences to enhance customer satisfaction.
As a pivotal team member, you will guide retail partners in reshaping customer experiences while driving sales and service operational improvements. Your expertise in consultancy will be crucial in aligning the brand’s esteemed standards across all touchpoints, ensuring premium service for every customer. Join a commitment to innovation as you influence the brand's success through a customer-centered approach.
Key Responsibilities:
• Provide consultancy for improved customer experience in-store
• Ensure a premium omnichannel customer journey
• Collaborate with internal teams on retail strategies
• Support partners with implementing customer-centric models
• Conduct regular performance evaluations with retail teams
Requirements:
• Bachelor’s degree or equivalent experience
• 2+ years of retail or automotive experience
• Solid communication and consultancy skills
• Analytical skills for data-driven solutions
• Willingness to travel up to 75%
Make your mark in the automotive industry by transforming customer experiences with Aquent.
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