Welcome to Cascades!
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.

Join AIDA NEJADI's team as a Customer Fulfillment Supervisor* in Vaughan and help build a more sustainable future.

What’s In It For You
Taking care of our people is in our nature - so you’ll enjoy:

Annual salary between $80,000 and $110,000

Profit sharing and an employee share purchase plan

A hybrid work model

A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan

An annual allowance to spend on goods and services of your choice

A yearly wellness program and employee assistance program

A team-oriented, respectful, and people-centered workplace

Your Role
As Customer Fulfillment Supervisor*, you’ll take on real challenges that bring out your full potential.

Your Scope Includes

Develop and implement a customer fulfillment strategy aligned with current business processes, policies, and order processing deadlines

Lead efforts to achieve customer satisfaction goals by building and managing a high-performing, customer-centric team; ensure effective management and achievement of customer satisfaction KPIs

Monitor strategic accounts and foster strong, lasting customer relationships

Proactively identify and resolve issues related to customer orders,



responding effectively to critical situations

Ensure team compliance with business rules and mastery of tools and techniques necessary for delivering exceptional customer fulfillment

Promote a culture of continuous improvement to enhance fulfillment quality and profitability

Act promptly to prevent potential crises, escalating issues when appropriate

What You Bring
You're a natural fit for Customer Fulfillment Supervisor* if you have:

Proven experience in customer fulfillment, with strong process adoption and execution

Proficient in SAP and Microsoft Office Suite (Outlook, Teams, Word, Excel)

Accountable, customer-focused, and recognized as a change ambassador with a positive, proactive mindset

Strong leadership, coaching ability, and team collaboration in fast-paced environments

Excellent problem-solving, prioritization, and decision-making skills

College diploma or Bachelor’s degree in Sales, Supply Chain, or related field (asset)

Bilingual (English required; French an asset) with strong communication skills

If you bring the same care to who you are as to what you do, we’d love to meet you!

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

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📌 Customer Fulfillment Supervisor* (Ontario)
🏢 Cascades
📍 Ontario