IT Operations Help Desk 1 position is responsible for providing level 1 technical support to internal colleagues troubleshooting issues with endpoint computing systems, AV systems, software, and logons. Responsibilities also include establishing and maintaining new user accounts along with provisioning and maintaining endpoint systems.

This is a one-year contract position
General Accountabilities

Work in compliance with the Company's policies and procedures including safety manual, with safety of self and others in mind always

Available to work outside of, or in addition to, normal business hours

Maintain and protect assigned company assets

Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.

RESPONSIBILITIES:

Provide support and troubleshooting of IT and AV systems for end-users, including executives

Maintaining help desk ticket queues to ensure proper routing and resolution of issues

Escalation to level 2 or 3 staff as situations require more specialized skill sets

Configure desktop hardware, software, and peripherals

Writes documentation and guides as necessary, provides end-user training

Must be willing to carry a mobile phone and provide after hours on-call support occasionally

Trains users in systems operations and procedures, as needed

Maintain a positive working relationship with business lines and other departments

Provide global support using remote connectivity technologies

Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues

REQUIRED QUALIFICATIONS

Demonstrates fundamental knowledge of Windows operating systems

Demonstrates fundamental knowledge of mobile operating systems (Android/iOS) and hardware

Working knowledge of current communications devices and desktop technologies

Basic networking skills and troubleshooting including wired and wirelessBasic understanding of Virtual Desktops

Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.)

Printer device and queue management

Active Directory password and group membership management

Basic knowledge and experience of Office 365 and related cloud solutions

Ability to manage multiple projects, activities, and tasks simultaneously





Highly developed verbal and written communications

PREFERRED QUALIFICATIONS

A+ certification preferred

IT training and certification preferred

Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to present complex GRC issues and strategies clearly to various stakeholders

Computer efficiency in standard business software (Microsoft Office, etc.)

Willingness to learn and be self-motivated

Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to write reports and routine business correspondence

Ability to effectively present information and respond to questions from colleagues in person, on the phone or via video conference

PROFESSIONAL COMPETENCIES

Ability to work independently and in a team environment in a hands-on management capacity while leading team members in multiple locations

Excellent organizational skills and attention to detail, highly driven and self-motivated

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Articulate with excellent verbal and written communication skills, in English

Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to effectively present information and respond to questions from colleagues in a fashion that supports our culture of teamwork.

Ability to manage multiple projects, activities, and tasks simultaneously

PHYSICAL DEMANDS

Must be able to effectively communicate, (i.e. see, hear, speak and write clearly), in English, in order to communicate with colleagues and/or customers

Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Prolonged periods of sitting at a desk and working on a computer





WORKING CONDITIONS

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate

In person collaboration is expected with a hybrid work schedule as mutually agreed upon following successful onboarding. Position is eligible to be in any Bosch Building Technologies office location based on the current needs of IT Operations department.

Frequent participation in live online meetings requiring the use of video and audio.

PAY RANGE
$20.00 - $26.00 (DOE)

VACANCY STATUS
This posting is for a current and existing vacancy

Company Info
Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering adaptable, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation
for any part of the application process, please send an email or call 1-(phone hidden) to speak with Human Resources and let us know the nature of your request.

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📌 IT Operations Help Desk I (Temporary Contract) (Ontario)
🏢 Bosch Building Technologies North America
📍 Ontario