Elevate customer relationships as Senior Customer Success Manager within Esri Canada's Defense team. This hybrid role focuses on strategic engagement with National Defence stakeholders at a senior level.
As a Senior Customer Success Manager, you will lead complex account strategies for the Department of National Defence (DND). Your expertise in relationship building and multi-year planning will drive customer success outcomes, ensuring retention and revenue growth. This role entails significant autonomy and collaboration with cross-functional teams to achieve strategic initiatives.
Key Responsibilities:
• Lead strategic customer engagements with DND stakeholders
• Develop multi-year customer success strategies
• Serve as a trusted advisor on GIS and location intelligence
• Coordinate cross-functional teams for execution
• Manage renewals and identify growth opportunities
Requirements:
• Minimum 7 years in customer success or account management
• Experience with Federal government or defence sectors
• Ability to influence senior stakeholders effectively
• Solid analytical skills to assess customer health
• Post-secondary degree in GIS or related field
Bring your expertise in customer success and strategic advisory to drive impactful outcomes at Esri Canada.
#J-18808-Ljbffr