Company Details

Company Name: Polyzor IT Services Inc.

Industry: Information and cultural industries

Location: 505 Queensway East, Mississauga

Employment Details Summary of Duties
Provide Helpdesk support to end-users
Monitor customers’ IT settings using RMM and other Consoles. Respond quickly and effectively to requests received through Alerts and Ticketing system.
Record all support activities, progress, actions, and status tasks within Ticketing system. Provide clear and detailed closure comments for customer review. Document resolution activities for future reference.
Install, test and configure new workstations, peripheral equipment, and software
Configure and maintain Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams, Intune.
Install, configure and support network and local printers, MFPs and scanners.
Configure and support Android and iPhone-based smartphones.




Engage with hardware and software vendors to troubleshoot specific issues.

Qualifications
Knowledge of Windows 11 OS – installation, setup in AD and AAD environments, troubleshooting of storage, performance, printing and other issues.
Knowledge of Microsoft Office 365 technologies - Email, SharePoint, OneDrive, Teams, Intune.
Understanding of all basic networking concepts
CompTIA A+, Network +, Security+, similar certification or experience.
Microsoft MCP, Fortinet (or other key vendors/manufacturer specific technical certifications).
Ability to work independently and as part of a team workplace.
Excellent customer service skills, including end-user support experience with verbal and written communication skills.
Motivation to acquire current knowledge through learning and experience with new technologies.

📌 Junior Support Engineer Mississauga (Canada)
🏢 TDSB Community Services
📍 Canada