Title: Incident Manger Lead

Location: Toronto, ON/Remote

Duration: 6 Months

Job ID: S2V7FG

Introduction

Lead the end-to-end Incident Management function for a large, complex, business-critical enterprise environment. Provide leadership and command during high-urgency incidents, ensuring the appropriate technical and business teams are engaged and actions are driven through to resolution.

Required Skills & Qualifications
Must be a resident of Canada and eligible to obtain/hold Canadian Security Clearance – Minimum Reliability.
8–10 years of dedicated Incident Management experience.
Significant experience leading high-urgency/major incidents in large, complex enterprise environments.
Demonstrated experience managing incidents affecting high-availability and business-critical systems.
Fluent/Bilingual in both French and English.

Preferred Skills & Qualifications
Experience supporting Oracle PeopleSoft.
PeopleSoft experience within a large-scale payroll, ERP, or similarly complex transactional environment.




ITIL Service Management certification, preferably ITIL 4.

Day-to-Day Responsibilities
Lead and command high-urgency/business-critical incidents from initial detection through service restoration, establishing ownership, priorities, escalation paths, recovery plans, and decision points.
Lead incident bridges and coordinate application, infrastructure, database, middleware, network, security, vendors, and business teams while providing transparent and timely executive communications.
Conduct PIR/RCA activities, identify root causes and service weaknesses, and drive corrective actions and continuous improvement to prevent recurring incidents.

Company Perks & Culture
Comprehensive health and dental coverage.
Opportunities for career development and growth.
Collaborative and inclusive work workplace.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Incident Manger Lead Toronto
🏢 Artech
📍 Toronto