Elevate client services as an Interaction Quality Analyst with Fidelity in Toronto. This hybrid role focuses on enhancing service quality through evaluating client interactions and operational workflows. Fidelity is seeking an Interaction Quality Analyst to join the Interaction Quality team.

In this role, you will contribute to improving operational quality and client experiences by identifying trends and supporting coaching initiatives. Your analytical skills will drive impactful change across the organization. Key Responsibilities:
Evaluate client interactions across multiple channels
Review operational activities for compliance and accuracy
Identify risks and root causes for quality issues
Facilitate calibration sessions for consistent evaluations
Analyze client feedback and operational metrics Requirements:
Minimum 3 years in client service or operations
Experience evaluating quality in client interactions
Background in financial services is essential
Post-secondary education in relevant fields
Solid analytical and communication skills Bring your expertise in quality analysis and client focus to Fidelity and make a meaningful difference.

📌 Interaction Quality Analyst In Toronto
🏢 Fidelity Canada
📍 Toronto