Drive operational change as an Intraday Analyst with Questrade in a hybrid workplace. Leverage your workforce management expertise to optimize service levels and enhance scheduling processes.

As a key member of the team, you will monitor real-time workforce operations, adjust schedules, and analyze data to support multiple client channels. We need a proactive problem-solver with at least 5 years in a call center and 2 years in scheduling. Your analytical skills will inform decision-making, ensuring optimal staffing and performance across our operations.

Key Responsibilities
Manage schedule adjustments, vacations, and sick leaves
Monitor workforce management system performance
Analyze Call Centre data and develop forecasts
Prepare reports on workforce trends for decision-making
Collaborate with operations to ensure effective scheduling

Requirements:
5+ years in a call center environment
2+ years in scheduling
Proficient in Workforce Management systems
Robust Excel proficiency
Excellent data analysis and resolution skills

Contribute to Questrade's creative approach and transform workforce strategies with the team.

📌 Intraday Workforce Management Analyst At Questrade Toronto
🏢 Questrade Financial Group
📍 Toronto