Shift: 24x7 Support (Rotational)

Job Summary:

We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.

Key Responsibilities
Support and administer PingFederate, PingAccess, PingDirectory, PinglD, PingOne, DaVinci, RingAuthorize, and RingOne Protect/Risk.
Troubleshoot authentication, SSO, federation, MFA, and directory-related issues
Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.
Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication.
Perform incident, problem, change, and release management activities.
Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mILS, configurations.
Execute patching, upgrades, operational readiness checks,



and production deployments.
Monitor platform health, capacity, availability, and security events
Develop runbooks, knowledge articles, and automation opportunities.
Collaborate with vendors, application teams, infrastructure teams, and security operations.

Required Skills
Hands-on experience with Ping Identity products
Robust knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication

Expertise in:
SAML 2.0
OAuth 2.0
OpenID Connect (OIDC)
LDAP
SCIM
RADIUS
Kerberos
Experience with SSL/TLS certificates, PKI, and key management
Robust troubleshooting and incident-management skills
Experience working in enterprise production support settings

Preferred Skills
Ping Identity Certifications
Experience with Passkeys, FIDO2, and WebAuthr
Knowledge of Microsoft Entra ID, Okta, or other IAM platforms
Scripting using PowerShell, Python, or Shell scripting
Healthcare, BFSI, or regulated industry experience

📌 Lead Ping Identity Support Engineer Calgary
🏢 Exl Neo
📍 Calgary