Drive customer satisfaction as a Customer Experience Lead at Scotiabank in Montague, Prince Edward Island. Oversee a dedicated team and enhance the overall customer journey. In this leadership role, you will manage Customer Experience Associates, ensuring excellent service delivery.

Your focus will also include building robust customer relationships and acting on escalations as the Officer in Charge. Contributing to branch success, you will promote a culture of customer-centric change management and team development. Key Responsibilities:
Manage and develop a team of Customer Experience Associates
Build strong relationships to enhance customer service
Act as Officer in Charge for escalated customer issues
Identify opportunities to improve the customer experience
Lead change management for recent policies Requirements:
Proven leadership and coaching experience
Previous banking experience is highly valued
Adaptable schedule availability
Robust technical skills in digital banking
Ability to lead a performance-driven team Maximize your impact by enhancing customer experiences and leading a high-performing team at Scotiabank.

📌 Lead Customer Experience At Scotiabank Montague
🏢 Scotiabank
📍 Montague